These terms and conditions provide detailed information for patients considering cosmetic and medical skin procedures with RH Medical Aesthetics.


CONSULTATIONS & BOOKINGS

Consultation fees are as follows:

Consultations are £50, which are non-refundable. This includes an analysis of your skin and your bespoke treatment plan with at RH Medical Aesthetics.

Please provide all medical history asked during the consultation. RH Medical Aesthetics will not be liable for damages incurred as a result of withheld information or failure to follow aftercare.

Please refrain from alcohol consumption 48hrs prior to and after treatment.


PRICING

RH Medical Aesthetics reserves the right to change prices at any time without notice. Prices are subject to consultation and may vary depending on the individual’s requirements.
Any price quoted in your consultation will then take precedence over prices that may be quoted on this website or elsewhere.
See prices page for current treatment prices.


OUR TREATMENT PRICES INCLUDE (AS APPLICABLE)

Procedure room fees/charges
Consultation and procedure fee
Anaesthetic, dressings as needed
Follow up as required according to the clinical indication

OUR FEES EXCLUDE (AS APPROPRIATE)

The correction of previous procedures or treatments not performed by RH Medical Aesthetics doctors.
Additional treatments that are deemed above and beyond what was discussed at the initial consultation and price structure.
Additional prescriptions for pharmacy related medication.


VAT ON AESTHETIC TREATMENTS

Aesthetic consultations and treatments by RH Medical Aesthetics are for the restoration, maintenance and protection of skin health and as such are VAT exempt. If this is not the case for your visit VAT will be added.


PAYMENT TERMS

We accept cash and the following cards: Visa, Mastercard, Debit Cards, Maestro (formerly Switch) and Solo. We no longer accept cheques. Payment must be made either in advance or at the time of the procedure. All card details are stored securely off-site using Worldpay in accordance with PCI compliance regulations.


PERSONAL DETAILS

You agree that we RH Medical Aesthetics can use your personal details for the purposes of providing you with medical services as well as providing pre- and post-treatment advice for you.
This information may be provided to other clinical organisations and individuals (including the consultant, clinical staff and the hospital) for the same purposes but only in connection with ongoing medical care.
We may also use your contact details to provide you with occasional information about other services we provide or may provide in the future. If you do not wish to receive this information, please tell us. If you do not tell us, we will assume you are happy to receive this information.


REFUSAL OF TREATMENTS

There are several reasons that we may consider that a treatment is not a suitable option for an individual and RH Medical Aesthetics has a strict patient selection criteria to ensure patients are medically fit to undergo a particular treatment. It is therefore possible that we advise, in your best medical interests, that a treatment is not appropriate. We will also not proceed with a procedure if we feel that your expectations exceed the results achievable from such treatments.
Please note that we do not provide treatments for anyone aged under 18 years.

REFUND POLICY

If you are unable to complete a course of treatment due to medical reasons we would need to see a letter from the Doctor giving the reasons you cannot continue with treatment to consider a partial refund. We would not consider any refunds at all after 6 months from the purchase date.
For any refunds there will be an admin fee of £50.
RH Medical Aesthetics does not give refunds for any products purchased or discounted packages.


CANCELLATION POLICY

We do understand if clients are unwell or have other commitments, but please give us as much notice as possible if you wish to rearrange an appointment. We reserve the right to charge for non-attendance or where cancellation is shorter than our policy. Our cancellation policy is as follows:

For all appointments we operate a 48 hour cancellation policy with a fee of £50.

For clients on a course of treatment who arrive late or fail to attend an appointment more than once or cancel outside of the cancellation policy time we reserve the right to deduct a course session from the client.


WEBSITE INFORMATION

The information provided on this website is for use as information or for educational purposes only. It does not provide any diagnostic services and is not a substitute for professional medical care by a qualified doctor/nurse or other qualified healthcare professional.
We do not warrant that any information included within this site will meet your health or medical requirements. You should always check with a health professional if you have any concerns about your health.


COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients. We do, however, have a complaints procedure in place and if for some reason you are unhappy with the treatment and feel you want to make a complaint or comment on the service provided please either contact a member of staff at the clinic or call 07980318825 for further details or email [email protected]
We will endeavour to deal with any matters arising promptly and efficiently.